Privacy Policy

Our Commitment to Privacy

At Track Employee, we value your data privacy and are committed to protecting your personal information. All information collected via our app and dashboards is encrypted, secured, and never shared or sold to third parties. This Privacy Policy explains how we collect, use, protect, and handle your information when you use our workforce management platform.

Information We Collect

Personal Information

Account Information: Name, email address, phone number, company details, and job title
Profile Data: User preferences, settings, and customization choices
Authentication Data: Login credentials, security questions, and two-factor authentication settings

Usage Information

Activity Logs: Login times, feature usage, and system interactions
Performance Data: Call records, productivity metrics, and performance analytics
Location Data: GPS coordinates for field tracking (with explicit consent)
Communication Data: Chat messages, call recordings, and system notifications

Technical Information

Device Information: Device type, operating system, browser information
Network Data: IP address, connection type, and network performance
Cookies and Tracking: Session cookies, preference cookies, and analytics data

How We Use Your Information

Service Provision

To provide, maintain, and improve our workforce management services

Analytics & Insights

To generate performance reports, analytics, and business insights

Security & Compliance

To ensure platform security, prevent fraud, and maintain compliance

Customer Support

To provide technical support, training, and customer assistance

Data Security Measures

End-to-End Encryption

All data is encrypted in transit and at rest using industry-standard AES-256 encryption

Secure Infrastructure

Hosted on enterprise-grade cloud infrastructure with multiple security layers

Access Controls

Role-based access controls with multi-factor authentication and audit trails

Regular Monitoring

Continuous security monitoring, vulnerability assessments, and penetration testing

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Service Providers: With trusted third-party service providers who assist in platform operations
Legal Requirements: When required by law, court order, or government regulation
Business Transfers: In connection with mergers, acquisitions, or asset transfers
Consent: When you have given explicit consent for specific sharing purposes

Your Privacy Rights

Right to Access

Request access to your personal data and information about how it's processed

Right to Rectification

Request correction of inaccurate or incomplete personal information

Right to Erasure

Request deletion of your personal data under certain circumstances

Data Portability

Request a copy of your data in a structured, machine-readable format

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

Account Data: Retained while your account is active and for 3 years after closure
Usage Logs: Retained for 12 months for security and analytics purposes
Call Records: Retained as per regulatory requirements and customer preferences
Support Data: Retained for 2 years to improve customer service quality

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards, including:

Standard Contractual Clauses approved by regulatory authorities
Adequacy decisions by relevant data protection authorities
Certification schemes and codes of conduct
Binding corporate rules for intra-group transfers

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and improve our services. You can control cookie settings through your browser preferences.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal information from a child under 18, we will take steps to delete such information promptly.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes through email, platform notifications, or by posting the updated policy on our website.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Email: privacy@trackemployee.com

Address: VM Towers, Suchitra Rd, Green Park, Jeedimetla, Hyderabad, Telangana 500067

Data Protection Officer: dpo@trackemployee.com